Search for Technology Support Analyst roles in New York, preferably in law firms, full-time positions, requiring 3+ years of experience, and offering competitive salaries.

Okay, I've searched for Technology Support Analyst roles in New York, specifically in law firms, for full-time positions, requiring 3+ years of experience and offering competitive salaries. I found 57 positions for you to consider.

Technology Support Analyst

New York, NY

Law

3 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technology Support Analyst role at Skadden, Arps, Slate, Meagher & Flom LLP is fundamentally about providing top-notch technology assistance and infrastructure support for the firm's operations, especially during the afternoon and evening hours. This position requires technical expertise in both hardware and software, along with an exceptional commitment to customer service and communication, as the individual will serve as the first point of contact for various technology-related issues. Main responsibilities include troubleshooting software and hardware problems, supporting the installation and maintenance of technology systems, and offering training and assistance to staff on these solutions. Given Skadden's reputation for handling complex legal challenges, the role demands a proactive approach to problem-solving and the ability to manage multiple tasks and priority shifts in a fast-paced environment. Success in this position will likely be measured by the efficiency of problem resolution, user satisfaction, and adherence to the firm's technology policies, all of which contribute to the firm’s capacity to deliver high-quality legal services.

Company Analysis:

Skadden, Arps, Slate, Meagher & Flom LLP occupies a prestigious position as one of the leading law firms globally, recognized for its commitment to innovation, teamwork, and client service. The company operates within a highly competitive legal landscape, serving diverse clients including multinational corporations and government entities. The firm's culture emphasizes collaboration, inclusion, and professional development, promoting an environment where employees are encouraged to excel and grow. As a Technology Support Analyst, this role fits into a larger tech team responsible for ensuring that all technology systems run smoothly for the firm's nearly 50 practices across various international offices. Given the firm's high-performance focus, professionals in this role will need to exhibit strong interpersonal skills, adaptability, and a commitment to excellence in service delivery. This position isn't merely about technical troubleshooting; it is about being a reliable partner to both the firm’s attorneys and their clients, directly impacting the efficiency and effectiveness of the legal services provided.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you resolved a complex technical issue under pressure. What approaches did you take and what was the outcome?
Describe an instance where you had to train or support a colleague on new technology. How did you ensure they felt confident and supported?
Can you share a situation where your communication skills helped resolve a misunderstanding with a client or team member?
How would you prioritize multiple technical support requests when they come in simultaneously during peak hours?
What steps would you take to troubleshoot a software issue in a Citrix-based application?
Can you outline your experience with Microsoft Office Suite and any past projects or tasks where you utilized these tools?
How would you handle a situation where a critical piece of hardware fails just before an important presentation?
Imagine you're on-call and receive a support request about remote access difficulties. How would you approach diagnosing and resolving this issue?
Why are you interested in joining Skadden, Arps, Slate, Meagher & Flom LLP, and what do you think sets this firm apart from other legal firms?
How does your past experience align with the values and mission of our firm, especially in terms of client service?
Could you discuss how you would advocate for best practices in technology security within the firm?
What questions do you have about the team dynamics in the Technology Support Department, and how the team collaborates with attorneys?
How do you envision contributing to a culture of innovation and collaboration in this technical support role?

Job Details

Overview Company

Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

6 months ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

Skadden, Arps, Slate, Meagher & Flom LLP is seeking a Technology Support Analyst to join their team in New York, NY. The role involves providing technology support for software, hardware, infrastructure, and network services.

About the Role

As a Technology Support Analyst, you will provide technology support to the local office, including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. You will respond to helpline calls, support tickets, and emails, and provide application support for local and Citrix-based applications. Responsibilities include assembling, installing, configuring, testing, troubleshooting, and repairing hardware and peripherals, assisting with remote site access, and maintaining data room components. You will also provide basic induction training on technology systems and ensure the security of the firm's systems.

About You

Required:

High School diploma or equivalent.
Minimum of three years of related work experience, inclusive of two years of specialized technical training.
Working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments.
Strong customer service skills.
Ability to handle multiple projects and shifting priorities.
Ability to work well independently as well as effectively within a team.

Preferred:

Flexibility to travel.
Flexibility to adjust hours to meet operating and business needs.

Benefits

Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals. We are known for the innovative and creative thinking we rely on to handle the most complex transactions, litigation/controversy issues, and regulatory matters, as well as the open, collaborative relationships we build with clients, including corporations; financial and governmental entities; small, entrepreneurial companies; and cultural, educational and charitable institutions. Our attorneys, who reflect a broad range of experiences and perspectives, collaborate seamlessly across our 21 offices in the world’s major financial centers.

New York, NY