Search for Telecom Specialist roles in Chattanooga, TN, focusing on hosted phone and Wi-Fi solutions, with 1-3 years of experience, offering full-time positions.

Okay, I've searched for Telecom Specialist roles in Chattanooga, TN, specifically on hosted phone and Wi-Fi solutions, requiring 1-3 years of experience, and offering full-time positions. I have found 47 openings for you to check out.

Telecom Specialist

Chattanooga, TN

hosted phones

1-3 years Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Telecom Specialist (PBX/VOIP) at EPB is fundamentally responsible for facilitating the successful implementation and coordination of Hosted Business Solutions projects. This role emphasizes a thorough understanding of technical systems, particularly related to hosted phone and Wi-Fi solutions, and requires strong collaboration across internal teams and external stakeholders. Key responsibilities include managing equipment inventory, configuring solutions, and assisting in the training of customers and technicians. Given that this role operates within the critical infrastructure for communication services, the ability to work under pressure and maintain attention to detail while multitasking is vital. An ideal candidate will not only possess technical knowledge but also demonstrate effective communication and organizational skills, helping bridge gaps between technical capabilities and user understanding. Success in this role means effectively supporting project execution, enhancing customer satisfaction, and contributing to the team’s overall efficiency and performance, especially in the context of a dynamic, community-focused organization like EPB.

Company Analysis:

EPB presents itself as a community-oriented energy and connectivity solutions provider, positioning itself as a key player in the market for innovation and customer service. The company's focus on delivering value to customers while prioritizing personal growth for employees reflects a culture that encourages initiative and ongoing development. With a strong emphasis on diversity and inclusion, EPB seeks individuals who contribute unique perspectives to foster innovation. The Telecom Specialist role is a part of a cross-functional team that supports essential infrastructure services, offering employees an opportunity to impact both the company and the community. Candidates can expect a fast-paced environment where adaptability and collaboration are crucial. The role is strategic in nature, ensuring that EPB can maintain and expand its offerings in an ever-evolving market, thus contributing to long-term community resilience and sustainability.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you successfully managed a project with multiple stakeholders involved.
Describe a situation where you had to troubleshoot a technical issue. What steps did you take?
How do you prioritize your tasks when managing multiple projects simultaneously?
Can you share an experience where you trained someone on a technical solution? How did you ensure they understood?
How would you go about learning a new technical system or process quickly?
What strategies would you use to ensure effective communication with field crews during project execution?
Imagine you are tasked with configuring a complex hosted phone solution. How would you approach the task to ensure success?
If a customer approached you with a change request, what steps would you take to ensure their needs were met?
Why are you interested in working for EPB and how do you see yourself contributing to our mission?
How do your values align with EPB's focus on community and sustainability?
Can you explain the importance of maintaining quality control in project management?
What questions do you have about the projects I would be coordinating or the teams I would be working with?
What support does EPB provide for employee growth and career development, and how do you plan to utilize it?

Job Details

Overview Company

Telecom Specialist

EPB

3 months ago

Highlight

OnsiteFull-time1-3 yearsEntry

Summary

EPB is seeking a Telecom Specialist (PBX/VOIP) to join their team in Chattanooga, TN. The role involves coordinating, implementing, and executing Hosted Business Solutions projects.

About the Role

As a Telecom Specialist, you will assist in managing equipment inventory, configure and document installation equipment, and gain a comprehensive understanding of Hosted Phone and Wi-Fi Solutions. You will design and implement basic solutions, work with field crews, collaborate with cross-functional teams, and provide customer support. Additionally, you will assist with project coordination, ensure project-related documents are complete, and gather necessary information from customers.

About You

Required:

High school diploma or equivalent education, training and/or experience.
1-3 years of experience in a technical support role or related field.
Proficiency in Microsoft Office products including Word, Excel, PowerPoint, Teams, and Vizio.
Possess and maintain a current, valid driver's license in state of residence.
Effective communication and interpersonal skills.
Strong teamwork and collaboration skills.
Proven ability to multitask and manage multiple projects simultaneously.

Preferred:

Experience managing projects associated with soft phones, call recording, commercial Wi-Fi, hosted phones (HPBX), and/or security camera solutions.
Experience in a training role or providing technical training.

EPB

Who We Are — EPB is an energy and connectivity solutions provider that puts our customers, employees, and community first. We work hard to make our customers’ lives easier and better one innovative product, service, or idea at a time. This includes going the extra mile to help our customers save money, use less energy, and prepare for the future.

Why Join Us? Working at EPB is more than a just a job. It’s an opportunity to join a company whose values you feel proud of — a company that supports you on your journey to becoming the best possible version of yourself. We seek those with a compelling urge to serve a meaningful purpose and to make a difference.

As an EPB employee, you’ll come to work each day to do what you love. You’ll use your unique skillset to help our community thrive. And best of all, you’ll watch your efforts directly impact the people and places around you. To join our team is to strengthen a workforce that strives to make the future of our community stronger, more innovative, more resilient, and more sustainable. Together, we power a brighter future.

Our Culture — As an EPB employee, you’ll be encouraged to follow the path of career growth and self-improvement that works for you. We offer programs and opportunities centered on career development, higher education, health and fitness, and multidisciplinary learning to help our employees reach their personal and vocational goals. You’ll face challenging assignments, receive a generous paycheck, and have access to an outstanding assortment of benefits and perks that fit your life.

Including You Makes Us Stronger — We believe unique perspectives lead to big ideas and help us better serve our diverse community. We celebrate our differences and intentionally include individuals from all walks of life to create a diverse workforce that is representative of our community. No matter who you are or where you come from, we want you to feel comfortable being you.

Chattanooga, TN