Tier 1 Help Desk Analyst
17 days ago
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OnsiteFull-timeMid
Summary
Chenega MIOS SBU is seeking a Tier 1 Help Desk Analyst to join their team in Arlington, VA. The role involves providing first-level support for IT systems, troubleshooting issues, and ensuring compliance with service level objectives.
About the Role
As a Tier 1 Help Desk Analyst, you will be responsible for answering calls, executing request fulfillment actions, providing functional user support, and diagnosing and resolving issues on both unclassified and classified office information systems. You will also provide local and remote technical support services, maintain IT operations, and contribute to process improvements.
About You
Required:
- Associate's degree or 2+ years of relevant experience.
- 3+ years of relevant experience.
- DoD IAT Level II Certification.
- DoD Secret Clearance.
Preferred:
- Top Secret with SCI eligibility.
Benefits
- Professional development opportunities.
- Supportive work culture promoting well-being.
- Broad range of employee benefits.
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe. Founded in 2010 and headquartered in Lorton, Virginia, Chenega Military, Intelligence, and Operation Support (MIOS) Strategic Business Unit is a shared services division of Chenega Corporation. Chenega MIOS provides standard business services to its wholly-owned companies of Chenega Corporation, and assists in the management of contracts with a net value of over $600 million dollars.
Arlington, VA