Tier 1 Help Desk
$19/h-$21/h
2 days ago
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RemoteFull-timeEntry
Summary
TEKsystems is seeking a Tier 1 Help Desk Analyst to join their team in a fully remote capacity. The role involves providing software and hardware support, diagnosing and resolving issues, and assisting customers with their inquiries.
About the Role
As a Tier 1 Help Desk Analyst, you will be responsible for diagnosing and resolving basic problems using documented procedures, entering call data into a tracking system, and escalating issues to higher-level technical support when necessary. You will assist customers with web-based ordering and provide password reset assistance, ensuring excellent customer service throughout the process.
About You
Required:
- Strong commitment to providing excellent customer service.
- Ability to diagnose and resolve basic technical problems.
Preferred:
- Experience with assisting customers with web-based ordering.
- Familiarity with multiple web browsers (e.g., Edge, Chrome).
- Excellent verbal communication and interpersonal skills.
- Competence in a Windows & MS Office environment.
- Proven experience working within a team.
- Ability to problem-solve with minimal information.
Benefits
- Medical, dental & vision coverage.
- 401(k) Retirement Plan with pre-tax and Roth options.
- Life Insurance (Voluntary Life & AD&D for employee and dependents).
- Short and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Paid Time Off (PTO), Vacation, or Sick Leave.
TEKsystems
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
Winnetka, IL