Okay, I've searched for Tier 3 Support Engineer roles in Salt Lake City, requiring 3+ years of experience in B2B SaaS, expertise in network protocols, and focusing on full-time positions within the IT industry. I have found 27 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Tier 3 Support Engineer for Security Service Edge at Check Point Software is fundamentally tasked with delivering high-quality technical support for sophisticated cybersecurity solutions, making them a vital link between the company and its international clientele. The primary responsibility lies in managing and resolving escalated customer issues, which entails not only technical troubleshooting but also adept communication and coordination with internal teams such as Customer Success, Sales, and R&D. This role necessitates a deep understanding of B2B SaaS environments and networking protocols, as well as a commitment to customer satisfaction that transcends merely solving technical problems. Candidates can expect to face complex challenges that require quick learning, innovative problem-solving, and the ability to juggle multiple tasks under pressure, emphasizing the importance of both structured thinking and interpersonal skills. Success in this role would be demonstrated by high customer satisfaction scores, timely issue resolution, and contributions to the internal knowledge base that enhance overall service delivery and product feedback processes.

Company Analysis:

Check Point Software Technologies Ltd. occupies a pivotal role in the cybersecurity industry, being a leading provider of AI-powered, cloud-delivered security solutions. Its standing as a recognized innovator is bolstered by its extensive global customer base, which demands adaptability and responsiveness from its support teams. The culture at Check Point is likely fast-paced and innovation-driven, shaped by a mission to redefine cybersecurity landscapes. This translates to high expectations for employees in terms of initiative and creativity, especially in customer-oriented roles like the Tier 3 Support Engineer position. The role is positioned within a collaborative framework that values teamwork across various departments, highlighting the need for excellent communication skills and cross-functional collaboration. Given that Check Point prides itself on an award-winning company culture, the supportive environment enhances employee engagement and retention, which is crucial for fulfilling the company's growth objectives and sustaining its competitive edge in the cybersecurity market. The newly hired Engineer will likely play an integral role in driving customer satisfaction and ensuring that technological feedback flows back into product development—a strategic fit for Check Point's innovation-driven goals.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a complex customer issue. What was the challenge, and how did you approach it?
• Describe a situation where you had to work with multiple teams to resolve a technical issue. What steps did you take to ensure effective communication?
• Can you provide an example of how you handled a customer complaint that was escalated significantly? What was your approach?
• How do you prioritize tasks when you have multiple escalated issues to address simultaneously?
• How would you explain a complex cyber security concept to a non-technical customer?
• What specific steps would you take to troubleshoot a B2B SaaS issue reported by a customer?
• Describe your experience with network protocols. How do you ensure effective troubleshooting in this area?
• If asked to support a new cloud service that you are unfamiliar with, how would you go about learning and providing effective support?
• Imagine you are faced with a situation where the customer is unhappy with the resolution given by your team. How would you handle the follow-up?
• Why are you interested in working at Check Point specifically, and how do you see yourself contributing to our success?
• How do Check Point's values resonate with your own? Can you provide an example of a value you prioritize in your work?
• What draws you to the field of cybersecurity, and how do you stay updated with the latest trends in this area?
• In your own words, what do you think makes an excellent Tier 3 Support Engineer?