Tier II Service Desk Specialist
a day ago
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OnsiteFull-timeEntry
Summary
NuAxis Innovations is seeking a Tier II Service Desk Specialist to join their team in San Francisco, CA. The role involves providing on-site support and resolving technical issues for end users.
About the Role
As a Tier II Service Desk Specialist, you will be responsible for diagnosing problems through user discussions and hands-on assistance, providing second-tier support for applications and hardware issues, and ensuring timely resolution of support tickets. You will interact with various teams to restore services and recommend system modifications to reduce user problems.
About You
Required:
- At least 2 years of experience in a desk-side support environment.
- Current Microsoft Certified exam qualifying as a Microsoft Office Specialist for Office 2016 or later, or ITIL v3 Foundations, or Help Desk Institute's HDA certification, or Customer Service Representative certification.
NuAxis Innovations
NuAxis Innovations is a tech company with a mission to put people first. We help government leaders modernize the right way by pairing innovative technology with customer experience and human-centered design. From the Department of Labor to Capitol Hill, we listen more, build faster, and create products that citizens love to use. Learn more at www.nuaxis.com.
San Francisco, CA