Tier One Support Analyst
SoftPro3 days ago
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HybridFull-timeEntry
Summary
SoftPro is seeking a Tier One Support Analyst to join their Support Team in Raleigh, NC, with the flexibility to work from home. The role involves providing exceptional customer service and technical support as the first point of contact for customers.
About the Role
As a Tier One Support Analyst, you will be responsible for responding to customer inquiries, resolving issues, and escalating concerns when necessary. Your daily tasks will include managing support cases, guiding users through troubleshooting steps, and collaborating with internal teams to ensure customer satisfaction. You will also assist with scheduling appointments and contribute to process improvements.
About You
Required:
- Previous experience in a call center or customer support environment.
- Excellent verbal and written communication skills across phone, email, and chat platforms.
- Strong commitment to delivering outstanding service and building positive customer relationships.
- Familiarity with Microsoft Outlook and Office Suite; experience with CRM systems (especially Microsoft Dynamics) is a plus.
- Ability to prioritize tasks effectively in a fast-paced environment.
Preferred:
- Team-oriented attitude with a willingness to collaborate and share knowledge.
Benefits
- Comprehensive health benefit offerings (medical, dental, vision, disability, etc.)
- 401k and Employee Stock Purchase Plans with company matching
- Generous paid vacation time and paid parental leave
- Flexible work arrangements including 100% remote options or hybrid schedules
SoftPro
SoftPro is the nation’s leading provider of closing, title and escrow software, with more than 14,000 customer sites and over 60,000 users nationwide. Offering an award-winning suite of products designed to increase volume and revenue, SoftPro delivers innovative technologies to streamline the closing process. SoftPro has been recognized by the American Business Awards every year since 2007 – winning awards for superior customer service, support and product development. To learn more about SoftPro or for a FREE software demo, visit www.softprocorp.com or call 800-848-0143.
Raleigh, NC