Title Operations Team Lead
Yendo2 days ago
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OnsiteFull-timeMid
Summary
Yendo is seeking a Title Operations Team Lead to oversee a team of specialists managing the full vehicle title life cycle in Dallas, TX. The role is critical for ensuring compliance with DMV regulations and driving team performance.
About the Role
As the Title Operations Team Lead, you will supervise Title Operations Specialists, ensuring accuracy and compliance in title-related tasks. You will provide coaching and training, monitor workflows, and act as the point of contact for escalated issues. Additionally, you will oversee title processing, manage customer relations, and track team performance metrics while identifying opportunities for process improvements.
About You
Required:
- Prior leadership or supervisory experience in a customer service, operations, or title-processing environment.
- Exceptional organizational and time-management abilities with attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with CRM, case management systems, and common office tools.
Preferred:
- Strong understanding of title processing and DMV compliance.
- Skilled in handling escalations and supporting team members through complex problem-solving.
Yendo
We believe everyone should have equitable access to meaningful credit access at affordable rates. Leveraging proprietary ML/AI powered customer onboarding, Yendo offers prime credit products by unlocking 150M in interest and fees compared to previous options through its suite of credit card offerings.
Dallas, TX