Search for training specialist roles focused on curriculum development and customer service in a remote setting. I have 5 years of experience and hold a Bachelor’s degree in Education.

Okay, I've searched for training specialist roles focused on curriculum development and customer service, specifically in remote settings. With your 5 years of experience and a Bachelor’s degree in Education, I found 156 positions available for you.

Training Specialist

Remote

5 years + Experience

Bachelor

Curriculum Development

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Training Specialist for Central Authorization at Henry Ford Health plays a vital role in enhancing the competencies of the Customer Service and Insurance Recovery staff. The core focus of this role is to collaboratively identify training needs and develop comprehensive curricula that address both new hires and existing team members. Given the complexity of healthcare and insurance services, this position particularly requires a deep understanding of customer service methodologies, regulatory requirements, and the specific cognitive and technical skills needed for insurance recovery processes. Responsibilities include utilizing Subject Matter Experts (SMEs) to craft instructional materials, facilitating training sessions, and evaluating the effectiveness of these programs—emphasizing the need for a results-driven approach to enhance performance. Success in this role hinges not only on designing engaging content but also on the ability to adapt training based on operational needs, making strong interpersonal, organizational, and problem-solving skills essential. Candidates will face challenges such as aligning training with departmental goals and measuring the impact of training initiatives against performance metrics, all while maintaining a learner-centric approach that fosters a culture of continuous improvement within a diverse workforce.

Company Analysis:

Henry Ford Health operates as a prominent healthcare provider in Michigan, distinguished by its commitment to comprehensive patient care and educational excellence. Serving as one of the nation’s leading academic medical centers, the organization prioritizes innovation, clinical excellence, and community partnership. This translates into a culture that is likely fast-paced and responsive to the evolving needs of the healthcare landscape. The Training Specialist role fits into a larger organizational context where cross-functional collaboration is critical, providing opportunities for visibility and influence within the healthcare system. The company's values align with fostering a workforce that is not only knowledgeable but also adaptable, emphasizing quality improvement and patient-centered service. As a largest employer in Michigan, Henry Ford Health's diverse environment will require the Training Specialist to not only customize training approaches but also to be sensitive to various learning styles and cultural backgrounds. The role serves a strategic purpose, focusing on training as a fundamental driver for operational success and customer service excellence, thereby aligning with the overarching goals of improving patient outcomes and operational efficiency.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you identified a gap in training needs within a team? What steps did you take to address that issue?
Tell me about a challenging training program you developed. How did you ensure the training was effective?
Describe your experience with curriculum development. What methodologies do you find most effective?
How do you assess whether training programs are meeting their objectives?
What strategies would you use to engage employees who are resistant to training?
How would you approach designing a training program for a new insurance recovery process?
Can you provide an example of how you used data or feedback to improve a training initiative?
Imagine you are tasked with training a diverse group of staff on a new software tool. What steps would you take to ensure everyone gains the necessary skills?
Why are you interested in working at Henry Ford Health specifically, and how do you see your experience aligning with our mission?
How do you stay current with changes in healthcare regulations and ensure that your training reflects those changes?
What aspects of working in a team-focused environment do you find most rewarding?
Are there any specific programs or initiatives at Henry Ford Health that resonate with your professional values and goals?
What questions do you have about how our training programs fit into the larger goals of Henry Ford Health?

Job Details

Overview Company

Training Specialist

Henry Ford Health

2 days ago

Highlight

RemoteFull-time5+ yearsMid

Summary

Henry Ford Health is seeking a Training Specialist - Central Authorization to join their team in Troy, MI. The role involves developing and facilitating training programs for Customer Service/Insurance Recovery staff.

About the Role

As a Training Specialist, you will work collaboratively with leadership to identify training needs and develop a training curriculum for new and existing employees. You will utilize Subject Matter Experts to develop instructional materials, design course content, evaluate training effectiveness, and plan training schedules. You will also facilitate training sessions for staff involved in customer/insurance recovery activities.

About You

Required:

High School Diploma.
Five (5) years of experience in the training field.
One (1) year of curriculum development.
Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities.
Excellent documentation skills.
Excellent verbal and written communication skills.
Self-directed and self-motivated.
Strong interpersonal skills and discretion.
Organizational and time management skills.
Problem solving and decision making ability.

Preferred:

Bachelor's Degree in Education, Business Administration, or related field.

Henry Ford Health

*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn. Henry Ford Health only contacts applicants through our human resources department and via a corporate email address. Here are some tips to be aware of: http://ow.ly/Kc0o50EKory

Serving communities across Michigan and beyond, Henry Ford Health is committed to partnering with patients & members along their entire health journey. Henry Ford Health provides a full continuum of services – from primary and preventative care, to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care & other healthcare retail. It is one of the nation’s leading academic medical centers, recognized for clinical excellence in cancer care, cardiology and cardiovascular surgery, neurology and neurosurgery, orthopedics and sports medicine, and multi-organ transplants. Consistently ranked among the top five NIH-funded institutions in Michigan, Henry Ford Health engages in thousands of research projects annually. Equally committed to educating the next generation of health professionals, Henry Ford Health trains more than 4,000 medical students, residents and fellows every year across 50+ accredited programs. With more than 50,000 valued team members, Henry Ford Health is also among Michigan’s largest and most diverse employers. President and CEO Bob Riney leads the health system and serves a growing number of customers across more than 550 sites across Michigan. That includes: 13 acute care hospitals; 3 behavioral health facilities including two world-class addiction treatment centers; a state-of-the-art orthopedics and sports medicine facility; multiple cancer care destinations including the Brigitte Harris Cancer Pavilion, Henry Ford Health’s premier location in Detroit; & more options than ever for primary care for patients and families across the region.

Troy, MI