I'm looking for Treasury Management Technical Support Specialist roles in Birmingham, AL or Dallas, TX. I have 3-4 years of experience, a bachelor's degree, and I need a full-time position.

Okay, I've searched for Treasury Management Technical Support Specialist roles in Birmingham, AL and Dallas, TX, requiring 3-4 years of experience and a bachelor's degree, specifically for full-time positions. I found 27 suitable opportunities for you to explore.

Treasury Management Technical Support Specialist

Birmingham, AL

Dallas, TX

3-4 years

Bachelor

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Treasury Management Technical Support Specialist II is primarily tasked with providing exceptional customer service while resolving technical issues within treasury management services. This role focuses on inbound client interactions, requiring a balance of technical knowledge and interpersonal skills to ensure client satisfaction on the first contact. The key responsibilities emphasize not just the resolution of client issues but also the need for deep product knowledge and the ability to articulate that effectively to clients. This includes making needs-based product recommendations that strengthen customer relationships and understanding the impact of regulatory frameworks. Successful candidates will likely face challenges such as navigating complex technical issues while maintaining professionalism under pressure. Performance metrics may revolve around client satisfaction scores and first-call resolution rates, indicating a strong alignment between the role’s outcomes and the company’s commitment to service excellence.

Company Analysis:

First Horizon Corporation is a well-established player in regional financial services, recognized for its commitment to customer service and community involvement. Its historical significance, since 1864, showcases stability and reliability—key qualities that likely influence the organizational culture. There is an evident emphasis on integrity and a customer-first approach, which aligns well with the responsibilities of the Technical Support Specialist role. The culture seems to promote collaboration and continuous learning, particularly in navigating technical systems and resolving client issues. The specialist will fit into a collaborative structure that emphasizes the importance of cross-departmental teamwork, suggesting that adaptability and strong communication skills are vital. Given the company's strategic goal of enhancing client relationships through service excellence, this role is critical for maintaining client loyalty and identifying areas for product development or improvement, reinforcing its growth-focused aim.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you tell me about a time when you had to resolve a complex technical issue for a client? What approach did you take?
Describe a situation where you successfully built rapport with a customer over the phone. What strategies did you use?
How do you ensure that you stay up to date with the latest developments in Treasury Management products?
What would you do if a client called with a problem that you had never encountered before?
Explain how you would handle a situation where two departments had conflicting information regarding a client’s account.
How do you prioritize tasks when dealing with multiple inbound calls at the same time?
What specific experience do you have with Treasury Management products, and how has that prepared you for this role?
In your opinion, what is the most important factor to consider when providing technical support to clients?
Imagine a scenario where a difficult client is unhappy with a service provided. How would you approach this situation to resolve their concerns?
Why are you interested in joining First Horizon Corporation, and how do you believe your values align with our mission?
What do you believe differentiates First Horizon from other financial service providers in the market?
What is your understanding of our commitment to financial integrity, and why do you think it's essential in this role?
Do you have any questions for us about the team dynamics or the specific challenges faced by the Treasury Management department?
What skills do you believe are most critical for success in a customer-focused technical support role like this one?

Job Details

Overview Company

Treasury Management Technical Support Specialist II

First Horizon Bank

16 hours ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

First Horizon Bank is seeking a Treasury Management Technical Support Specialist II to join their team onsite in Birmingham, AL. The role involves receiving inbound Treasury Management calls and assisting clients with TM services to ensure high client satisfaction.

About the Role

As a Treasury Management Technical Support Specialist II, you will take incoming calls to fulfill servicing requests and provide technical assistance. You will build rapport with clients by resolving issues on the first call, maintain advanced knowledge of Treasury Management tools, and present needs-based product recommendations. You will ensure compliance with audit and security policies, navigate multiple systems efficiently, and partner with other departments to fulfill client requests. Additionally, you will track client issues to identify improvements and provide client training on TM products.

About You

Required:

Bachelor's degree (BA/BS) from a four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for a four-year degree.
Excellent written and verbal communication skills, including telephone skills.
Strong interpersonal skills with managing technical issues.
Knowledge of commercial banking products, including Treasury Management products and services.
Strong commitment to client satisfaction.

Preferred:

CTP, CCM or AAP certification.

Benefits

Medical with wellness incentives, dental, and vision.
HSA with company match.
Maternity and parental leave.
Tuition reimbursement.
Mentor program.
401(k) with 6% match.

First Horizon Bank

When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 160 years that followed, our communities transformed and expanded.

We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.

Birmingham, AL