Okay, I've searched for User Support Specialist roles in Rochester, MN, focused on IT service delivery, requiring 5-7 years of experience, at large companies, and needing a Bachelor's degree. I found 57 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The User Support Specialist role at Gilbane Building Company primarily focuses on delivering high-level IT service support, managing complex incident resolution, and enhancing overall service performance. The candidate will be expected to ensure compliance with SLAs while utilizing analytical skills to monitor service metrics and drive improvement initiatives. A critical aspect of the role involves overseeing change management processes and collaborating with various stakeholders, requiring the ability to navigate between technical demands and interpersonal dynamics. Given the construction industry context, this position could face unique challenges, such as adapting IT services to suit project-specific needs and managing relationships across diverse technical environments. Success in this role would be marked by successful implementation of service improvements, reduced incident response times, and overall heightened customer satisfaction. The complexity of decision-making and problem-solving will likely require a balance of analytical rigor and agile responsiveness to changing operational conditions, necessitating both technical proficiency and strong communication skills.

Company Analysis:

Gilbane Building Company stands as a storied player in the construction sector, known for its long-standing commitment to quality and innovation since its founding in 1870. As a privately held and family-owned firm, the company likely prioritizes relationship-building and a supportive culture which can resonate deeply in its hiring practices and operational ethos. The scope of the User Support Specialist role is significantly influenced by Gilbane's reputation as a trusted partner and industry leader; therefore, the professional speaking to stakeholders would need to embody the company's values of integrity and collaboration. The company's expansive operational footprint speaks to a dynamic and diverse work environment, which could either afford ample opportunities for cross-functional collaboration or present challenges that require adaptability in managing IT service needs across various projects. This role can be seen as strategically positioned to enhance overall service delivery and operational efficiency, aligning closely with Gilbane's mission to deliver sustainable, high-quality solutions and showing a commitment to fostering an inclusive workplace. As an organization heavily invested in employee development through Gilbane University, the firm encourages a culture of continuous learning, where the User Support Specialist can thrive by seeking out growth opportunities and engaging in mentorship.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a significant IT incident that affected multiple stakeholders. What steps did you take?
• Can you describe a situation where you improved an IT service delivery process? What was the outcome?
• Give an example of how you effectively communicated a complex technical issue to a non-technical audience.
• Describe a time you encountered resistance while implementing a change. How did you handle it?
• What strategies would you use to analyze service performance data and identify areas for improvement?
• Can you explain the change management process you follow and how you assess the impact of changes on service delivery?
• How would you prioritize multiple IT incidents that require immediate attention from different departments?
• Imagine you are faced with a recurring IT issue that affects user satisfaction. How would you investigate and address the root cause?
• Why are you interested in working at Gilbane Building Company specifically?
• How do you see your experience aligning with the construction industry and the needs of Gilbane?
• What do you believe are the key elements of a strong team culture in an IT service environment?
• What is your approach to mentoring and supporting less experienced team members?
• Can you describe an experience where you had to collaborate with external vendors? What were the challenges, and how did you overcome them?