Utility Chief Customer Experience Officer
$100k/y-$170k/y
El Paso Water2 months ago
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OnsiteFull-timeSenior
Summary
El Paso Water is seeking a Utility Chief Customer Experience Officer to provide strategic oversight of all customer service and support functions to maximize customer satisfaction in El Paso, TX.
About the Role
As the Utility Chief Customer Experience Officer, you will collaborate with organizational leaders to assess complex customer service issues, evaluate information, and create new practices that promote El Paso Water's strategic priorities. You will monitor and evaluate service delivery methods, identify opportunities for improvement, and direct the implementation of changes. Additionally, you will lead cross-functional activities to resolve problems, represent Customer Service in Public Service Board meetings, and oversee the development and implementation of customer service policies and procedures.
About You
Required:
- Bachelor's degree or higher in Business Administration, Public Administration or related field.
- Six (6) years of progressively responsible experience in customer service operations, financial management or public administration.
- Three (3) years of management or supervisory experience within a related area.
- Valid Class 'C' Driver's License or equivalent from another state.
Preferred:
- Experience in developing and implementing customer service policies and procedures.
- Knowledge of regulations, industry trends, and applicable laws for the area.
Benefits
- Competitive salary ranging from $100,494.78 to $170,841.13 annually.
- Comprehensive benefits package including health insurance and retirement plans.
El Paso Water
Provide sustainable high quality water services.
El Paso, TX