Vice President, Client Service Management
BNY2 days ago
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OnsiteFull-timeSenior
Summary
BNY is seeking a Vice President, Client Service Management to join their Wealth Services Client Service team in Lake Mary, FL. The role focuses on delivering world-class client service and developing strategies to enhance client satisfaction across multiple products.
About the Role
As the Vice President, Client Service Management, you will serve as a primary point of contact for clients, collaborating with internal stakeholders to align client needs with BNY's commercial strategy. You will proactively identify service improvement opportunities, manage complex client issues, and contribute to client growth while leading and developing your team.
About You
Required:
- Bachelor’s degree or equivalent combination of education and experience.
- 7-10 years of total work experience with at least 0-1 years of management experience.
Preferred:
- MBA degree.
- Experience in an operational area and/or client services.
- Licensing preferred - SIE (Securities Industries Essentials), FINRA Series 7.
- Client Service experience.
- Financial Services experience.
- Retirement account expertise.
- Strong analytical and communication skills.
Benefits
- Highly competitive compensation and benefits.
- Wellbeing programs and flexible global resources.
- Generous paid leaves, including paid volunteer time.
BNY
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For more than 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere. Follow BNY on Instagram & X: @BNYglobal
Lake Mary, FL