Vice President, Member Services
LanternHighlight
Summary
About the Role
About You
- 10+ years in customer or member experience operations, including leadership of large-scale service centers.
- Demonstrated ability to drive process improvements and implement change management.
- Bachelor's degree required.
- Experience with enterprise contact center platforms and workforce management tools.
- Understanding of healthcare operations, particularly cancer, infusion, and surgical services.
Benefits
- Medical, Dental, Vision Insurance; Short & Long-Term Disability
- Life Insurance; 401(k) with company match
- Paid Time Off
- Paid Parental Leave
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation’s top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation’s largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.