Vice President of Customer Success
$225k/y-$300k/y
20 hours ago
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HybridFull-timeSenior
Summary
CaptivateIQ is seeking a Vice President of Customer Success to join their team in Menlo Park, CA. The role involves leading the Customer Success organization to enhance customer value across various segments and products.
About the Role
As the Vice President of Customer Success, you will be responsible for overseeing renewals, expansion, and long-term retention while guiding customers through a measurable Customer Value Journey. You will transform the Customer Success organization into a multi-stakeholder value engine, architecting systems and coaching cultures to achieve industry-leading performance. Your role will include building a world-class leadership team, redesigning operational models for scale, and ensuring customer insights drive product evolution.
About You
Required:
- 12+ years in post-sales or Customer Success leadership, including 5+ years leading multi-segment organizations in enterprise SaaS.
- Direct ownership of renewals and expansion quotas with a track record of improving NDR, reducing churn, and driving commercial accountability.
- Experience designing and scaling CS operating models, including digital/tech-touch, enterprise high-touch, and pooled MM/SMB motions.
- Strong operational acumen in forecasting, metrics, systems design, and risk management.
Preferred:
- Deep experience leading CS through multi-product expansion and building outcome-based customer engagement frameworks.
- Executive presence with the ability to coach teams and influence C-suite customers through structured, value-centric storytelling.
- Demonstrated success partnering across Product, Sales, and Services to deliver integrated customer outcomes.
Benefits
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents.
- Flexible vacation days and quarterly mental health days.
- One-time expense on your 1-year work anniversary.
- Annual stipends for professional development and caretaking.
- (US-ONLY) 401k plan to participate in and save towards the future.
- Newest Apple products to help you do your best work.
- Employee Resource Groups (ERGs) to support and celebrate diverse communities.
CaptivateIQ
CaptivateIQ offers the smartest, most flexible way to automate sales commissions. Our innovative platform helps companies automate the administration, calculation, reporting, analysis, and management of even the most complex, variable-based commission plans. It is the only sales commission platform that can centralize and enrich data from disparate data sources into one powerful platform while also providing unbeatable flexibility and scalability to meet the needs of your organization. Leading companies such as Shutterstock, Gong, and Figma rely on CaptivateIQ for their sales commissions process to drive faster close times, reduce costly payout errors, and maximize sales performance.
Menlo Park, CA