Vice President, Professional Services
Hootsuite9 months ago
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OnsiteFull-timeExecutive
Summary
Hootsuite is seeking a Vice President, Professional Services to lead their global Professional Services organization in Boston, MA. The role focuses on accelerating customer value realization and long-term product adoption through strategic services delivery.
About the Role
As the Vice President, Professional Services, you will design and implement a services strategy that supports Hootsuite's goals for customer retention and revenue growth. You will operationalize service delivery frameworks, track customer health metrics, and lead a high-performing global team. Your responsibilities include ensuring profitability, aligning services with business outcomes, and fostering relationships that drive customer success.
About You
Required:
- 10+ years of progressive leadership experience in technology services, particularly in SaaS.
- Demonstrated success in driving customer health metrics through strategic services engagement.
- Expertise in building global service delivery teams with a focus on margin optimization.
Preferred:
- Experience in aligning service delivery with commercial outcomes and account strategy.
- Strong operational acumen with experience managing complex project portfolios.
- High emotional intelligence and a track record of building diverse, high-performing teams.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Opportunities for professional development and continuous learning.
Hootsuite
Too many brands suck at social. Yours doesn’t have to. It starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place. But tools won’t get you far without the right expertise. Hootsuite Academy has helped thousands of professionals and organizations master new social media skills with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform. Find the Hootsuite plan that’s right for you at hootsuite.com/plans, or get started today with free platform training at hootsuite.com/education
Boston, MA