Videophone Customer Care Agent, Tier 1 (Remote)
Sorenson CommunicationsHighlight
Summary
About the Role
About You
- Fluency in American Sign Language (ASL).
- High School diploma or equivalent.
- 1 year of customer service or equivalent experience.
- Strong active listening skills and ability to manage time effectively.
- Experience in a fast-paced customer service environment.
- Proficiency in using computers in an MS Windows environment.
Benefits
- Flexible work hours with the ability to work from home.
- Opportunities for professional development and training.
- Inclusive workplace culture promoting diversity and equity.
Sorenson is one of the world’s leading language services providers, combining patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Our company impact extends beyond the connections we support. Under Sorenson’s Impact and ESG Vision and Action Plan, we’re supporting employment opportunities for Deaf and hard-of-hearing people, driving equitable economic growth for Black, Latino and under-served communities, and promoting an inclusive workplace for our own employees. Sorenson is a minority-owned company committed to expanding opportunities for underserved communities and championing a culture of belonging. For more information on how we advance human connection, visit http://www.sorenson.com or https://es.sorenson.com/.