About the Role

As a Voice Engineer & IVR Specialist, you will provide proactive monitoring, incident and problem management, and event response for voice services. Your responsibilities will include administering and troubleshooting IVR and voice services, coordinating with vendors, maintaining operational documentation, and leading incident communications. You will also be expected to support audiovisual systems in Microsoft Teams rooms and conference rooms, ensuring effective communication and collaboration.

About You

Required:

Degree in computer science, computer information systems, or computer engineering.
Strong understanding of audiovisual systems and experience with Microsoft Teams.

Preferred:

Experience with Genesys Cloud and/or NiCE contact-center environments.
Proficiency with conference room AV and camera technologies such as Crestron, Extron, and OneBeyond.

Benefits

Medical, dental & vision coverage.
401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long-term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).

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Voice Engineer & IVR Specialist

Highlight

Summary

About the Role

About You

Benefits