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Job Analysis:
The Voice Network Engineer role at ComResource is fundamentally about maintaining and improving the enterprise voice network systems, which are critical for communication across the organization's central campus and multiple remote sites. This includes not just supporting existing technologies like CISCO PBX systems and VoIP solutions, but also managing project-based initiatives aimed at enhancing these systems. Candidates must possess both technical expertise in voice networking and the ability to adapt to evolving technology needs. The role necessitates a balance of operational support—managing move-add-change requests, overseeing systems like Vocera, and troubleshooting connectivity issues—and project management skills, particularly in planning and executing upgrades or new installations. Success in this role will mean achieving a reliable and efficient voice network that minimizes downtime and effectively supports business functions, all while engaging with cross-functional teams and occasionally working outside of standard hours due to a 24x7 on-call rotation.
Company Analysis:
ComResource positions itself as a strategic technology solutions provider, indicating a focus on aligning technology with business goals rather than merely selling products. This suggests a collaborative environment where the Voice Network Engineer will be expected to work closely with various teams to understand and implement technology solutions that facilitate operational efficiency. The company likely values innovation and continuous improvement, given its emphasis on understanding clients' needs and adapting technology to meet those demands. Within the organizational structure, the Voice Network Engineer would likely have significant visibility due to the critical nature of voice communication for business processes, possibly engaging with leadership during project updates and operational planning. The culture may blend professionalism with a focus on technical excellence, requiring individuals who are proactive, resourceful, and capable of operating in a team-oriented atmosphere while fostering an environment of continuous learning and sharing knowledge.