Voice Support Engineer
a day ago
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OnsiteFull-timeMid
Summary
Assort Health is seeking a Voice Support Engineer to join their team in San Francisco, CA. The role involves supporting and maintaining high-reliability voice infrastructure for AI-driven customer experiences.
About the Role
As a Voice Support Engineer, you will ensure the reliability, clarity, and stability of telephony systems. Your responsibilities include diagnosing and resolving complex SIP, RTP, and PBX-related issues, collaborating with customer engineering teams, and improving systems and processes across the voice stack.
About You
Required:
- 3+ years of experience supporting VoIP systems, SIP-based platforms, or enterprise telephony.
- Strong knowledge of SIP signaling, SDP/RTP media flow, NAT traversal, and call routing.
- Hands-on experience with packet capture tools (Wireshark, tcpdump) and PBX logs (e.g., Asterisk, FreePBX, 3CX, Cisco, Genesys).
- Ability to diagnose issues such as one-way audio, codec mismatches, registration failures, and DID routing problems.
- Clear communication skills with both technical and non-technical audiences.
- Experience working directly with customers in a technical support or engineering capacity.
- Bachelor's degree in a technical field or equivalent practical experience.
Preferred:
- Experience with Twilio, SignalWire, or other CPaaS platforms.
- Familiarity with SBCs, firewalls, and VoIP-related network configurations.
- Background troubleshooting in hybrid environments (cloud + on-prem PBXs).
- Ability to write or read basic scripts (Python, Bash) to accelerate debugging or automate tasks.
- Experience in fast-paced startup or customer-facing operations roles.
Benefits
- Competitive Compensation including salary and employee stock options.
- Annual budget for professional development and training opportunities.
- Office Setup Stipend for a productive workspace.
- Top-Tier Health Coverage including medical, dental, and vision insurance.
- Unlimited PTO to recharge.
- Meals & Snacks provided.
- Fitness Stipend for wellness support.
- Commuter Benefits for transportation costs.
- 401(k) plan for future planning.
Assort Health
Specialty-specific generative voice AI that answers patient calls. Free your patients from waiting on hold. 9M+ patient interactions served with Voice AI. -63% operational costs. +3% net new patients. 5 weeks to go live. Trusted by thousands of providers across leading healthcare organizations: Palm Beach Orthopedics Institute, SharedPractices, Peninsula Orthopedics Associates, MDCS Dermatology, Cleaver Medical Group, Northern California Retina Vitreous Associates, Catalyst Medical Group, Chesapeake Healthcare OrthoIndy, Pediatric Associates of Southwest Missouri, and many more. Learn more: https://assorthealth.com
San Francisco, CA