VP, CX Advisory Services - North America
$215.5k/y-$378.9k/y
Genesys2 days ago
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OnsiteFull-timeExecutive
Summary
Genesys is seeking a Vice President, CX Advisory Services for North America to lead strategic initiatives in AI-powered experience orchestration, enhancing customer and employee experiences.
About the Role
As the Vice President of CX Advisory, you will define and execute the CX Advisory vision, serve as a trusted advisor to customer leadership, engage with C-level stakeholders, lead customer assessments, and develop scalable CX Advisory offerings. You will also own the CX Advisory P&L and track KPIs related to customer satisfaction and advisory ROI.
About You
Required:
- 15 or more years of progressive experience in customer experience strategy, management consulting, or digital transformation.
- At least 8 years of experience in senior or executive leadership roles.
- Proven success leading large-scale CX, EX, and AI transformation initiatives.
- Deep expertise in organizational change management.
- Strong background in design thinking methodologies.
- Demonstrated ability to advise and present effectively at the executive level.
- Strong analytical and business acumen.
- Experience building and operating advisory or consulting practices.
- Working knowledge of Agile concepts.
- Bachelor's degree or equivalent relevant professional experience.
Preferred:
- Experience advising enterprise customers on AI-powered customer engagement platforms.
- Background in contact center operations or customer service transformation.
- Experience working in global or matrixed organizations.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Texas, United States