VP of Customer Experience
$160k/y-$170k/y
10 days ago
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RemoteFull-timeExecutive
Summary
Pharos is seeking a VP of Customer Experience to lead their Customer Success, Professional Services, Support, and Training teams. This remote role requires a strategic leader to enhance post-sales customer experience and drive retention and satisfaction.
About the Role
As the VP of Customer Experience, you will be responsible for building a high-performing team, implementing operational rigor, and driving measurable impact across retention, growth, and customer satisfaction. Key responsibilities include leading customer success initiatives, ensuring professional services excellence, standardizing support and training processes, and engaging with top accounts at the executive level.
About You
Required:
- 10+ years of leadership in Customer Success, Support, or Professional Services in SaaS or enterprise software.
- Experience in small companies (<400 employees) with a high-performance, get-it-done culture.
- Track record of delivering retention, revenue expansion, and operational excellence.
- Strong financial acumen—managing budgets, project profitability, and resource planning.
- Exceptional executive presence and communication skills.
Preferred:
- Experience in a fast-paced, high-performance environment.
- Data-driven decision-making skills with a focus on metrics like GRR, NRR, and NPS.
Benefits
- Base pay range of $160k–$170k per year.
- Bonus potential of up to $30,000.
- Comprehensive benefits package.
Pharos
We are a cloud services and technology company specializing in print management software and solutions. We work with many of the world's largest global brands in financial services & management consulting, healthcare, insurance, manufacturing, and higher education. We help these organizations make their printing more secure, cost-effective, user-friendly and sustainable. We can do the same for you.
Denver, CO