Workforce Analyst
SILAC Insurance CompanyHighlight
Summary
About the Role
About You
- High School Diploma or equivalent.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and basic reporting tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to work collaboratively within a team environment.
- Degree in Business, Analytics, or related field.
- Experience in an insurance operations or contact center environment.
- Familiarity with workforce management (WFM) systems or scheduling tools.
- Basic understanding of forecasting, capacity planning, and service level concepts.
Benefits
- Medical Plans, including FSA and HSA
- Dental and Vision
- 401(k) (Roth and Traditional)
- Pet Insurance
- Parental Leave
- Paid Time and Sick Time off
- 10 Paid Holidays and 1 Birthday Pay
- Paid Volunteer Time
- College Tuition Reimbursement
Experience from the past. Excellence in the present. Innovation for the future. Our mission is to remain an industry leader by providing clean, simple, and competitive insurance products, delivering best-in-class service, and propelling the success of our agents, clients, business partners, and employees. The ideal life after working looks different for everyone. We are here to ensure that you can thrive into retirement and soak up every minute of it. Our products include a variety of innovative Fixed Index Annuities and Multi-Year Guaranteed Annuities that are made to adapt and fit your specific needs. Find one that best meets your retirement goals, and relax knowing that our team of experts is here to help. -- Are you looking to build a fulfilling career at a company awarded with multiple Top Workplace Awards for employee wellness, compensation, and well-being? SILAC has families, mentors, friends, and above all, good, quality people who care about succeeding together as a company. Learn more and view open positions at www.SILACins.com/careers -- SILAC is licensed as SILAC Life Insurance Company in the state of California, license #6244-8. For full disclosures, please visit www.SILACins.com/disclosures