Workforce Management Analyst
$70k/y-$104k/y
Relativitya day ago
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RemoteFull-timeMid
Summary
Relativity is seeking a Workforce Management Analyst to join their team in a Remote/Hybrid capacity. The role involves supporting effective staffing, scheduling, and capacity decisions across the Relativity Success organization.
About the Role
As a Workforce Management Analyst, you will translate forecasted demand and operational insights into optimized schedules and staffing recommendations. You will collaborate with global peers to monitor performance, manage coverage, and improve workforce practices. Your responsibilities will include interpreting forecasting plans, building and optimizing global schedules, supporting workforce management systems, analyzing performance reporting, and conducting scenario analysis to present data-driven recommendations.
About You
Required:
- 3 years of experience in Workforce Management, operations analytics, or a related analytical role supporting service or operations teams.
- Strong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations.
- Advanced proficiency in Microsoft Excel, including complex formulas, data manipulation, and analysis.
- Experience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred.
- Ability to manage multiple priorities in a fast-paced, operational environment and make timely, data-informed decisions.
- Strong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders.
- Familiarity with CRM platforms (e.g., Salesforce) and integrating operational data across systems.
- Ability to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including APAC.
Preferred:
- Experience supporting workforce planning, scheduling, or performance analysis in a SaaS, technology, or subscription-based business.
- Exposure to capacity planning, staffing analysis, or forecasting concepts, including consideration of productivity, shrinkage, and demand drivers.
- Demonstrated curiosity and initiative in learning and applying new analytical tools, automation, and AI-enabled capabilities to improve workforce planning and operational insights.
Benefits
- Competitive base salary with an annual performance bonus and long-term incentives.
- Opportunity for meaningful salary growth based on experience and qualifications.
Relativity
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. We have more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200.
Idaho, United States