Workforce Management Analyst
EssilorLuxotticaHighlight
Summary
About the Role
About You
- Bachelor's degree or equivalent experience.
- 2+ years analytical experience.
- Data analysis experience.
- Technical skills with a working knowledge of Microsoft Excel.
- Understanding of call center operations and customer service environment.
- Excellent written and oral communication skills.
- Strong organization skills with attention to detail and accuracy.
- Call Center / Customer Service experience.
- 2+ years of experience in call center workforce management.
- Knowledge of Microsoft Access, Erlang C, ODBC.
- Experience with scheduling/workforce management applications.
Benefits
- Competitive bonus and/or commission plan.
- Health care benefits.
- Retirement savings plan.
- Paid time off/vacation.
- Various employee discounts.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision. Every day, EssilorLuxottica’s more than 190,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company’s milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.