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Summary
About the Role
About You
- Bachelor’s degree completed.
- At least two years of experience in workforce management or contact center analytics.
- Strong analytical and problem-solving capabilities.
- Hands-on experience with scheduling, forecasting, and reporting tools such as Erlang, Excel, Five9, or other WFM platforms.
- Advanced Excel proficiency.
- Experience supporting call center or high-volume operational environments.
- Working knowledge of real-time adherence tools.
- Understanding of labor forecasting, shrinkage modeling, and real-time workforce management.
- Ability to analyze data, present insights clearly, and translate findings into operational recommendations.
- Clear, professional written and verbal communication skills.
Benefits
- Contract position with opportunity for extension or permanent placement.
- Pay rate of up to $28/hour.
We are a company born to do business in a personal way. We believe a candidate’s individual career goals and dreams should matter more than keywords on a resume. We believe a company’s unique culture, ideals, and expectations are as important as skills and years of experience listed on a job description. We believe the business of recruiting and hiring is meant to be personal – always. We will continue to lead by example, and look forward to sharing our time and knowledge with those who refuse to settle for anything less. ✅ Direct hire staffing ✅ Contract to hire staffing ✅ Remote staffing ✅ Seasonal hiring ✅ Headhunting ✅ Executive search ✅ Temporary staffing We use LinkedIn to stay in touch with our established community, grow our audience, share news, and offer value through quality content written for job seekers, hiring managers, HR professionals, and recruiters.