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Customer Service Agent
$17.80/h-$24.50/h
a day ago
Highlight
OnsiteFull-timeMid
Summary
Revelyst is seeking a Customer Service Agent to join their team in San Diego, CA. The role involves providing initial technical support to end-users and resolving general support issues.
About the Role
As a Customer Service Agent, you will be responsible for troubleshooting and resolving technology and software issues for end-users via telephone, email, and remote desktop tools. You will document customer issues, develop helpdesk documentation, assist with returns and repairs, and upsell new items.
About You
Required:
- College level education in Computers, Networking, or Golf or similar work experience.
- Strong verbal and written communication skills.
- Ability to quickly assess client requests and identify solutions.
- Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
- Previous computer or customer support experience.
Preferred:
- Working knowledge of Android, iOS, database usage, and audio-visual setup.
- Computer Networking Experience.
- Golf Knowledge.
Benefits
- Medical and dental coverage.
- Vision, disability, and life insurance.
- 401K plan.
- Paid time off and paid holidays.
- Gear discounts.
Revelyst
A collective of category-defining maker brands redefining what is humanly possible in the outdoors.
San Diego, CA