Preferred Credit Union is seeking a Contact Center Specialist to join their team in Grand Rapids, MI. The role focuses on providing high-quality customer service and support to credit union members regarding their banking needs.

As a Contact Center Specialist, you will assist members by providing information and resolving inquiries via telephone or correspondence. Your responsibilities will include researching and solving member questions, cross-selling products, verifying accounts, and maintaining confidentiality of member information. You will also assist with loan applications and ensure a pleasant and efficient service experience.