Salesforce is seeking a Senior Success Guide - Marketing Cloud to join their team in Bellevue, WA. The role focuses on helping customers grow value and improve adoption of Salesforce products through expert guidance and support.
About the Role
As a Senior Success Guide, you will provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt Salesforce products. You will engage with customers across all account segments, delivering personalized success guidance and coaching. Your responsibilities will include generating positive feedback from customers, mentoring peers, and becoming an expert in Marketing Cloud and related products.
About You
Required:
4+ years relevant experience
Trailhead Ranger
Agentblazer Innovator Status
Salesforce Administrator certification
Marketing Cloud Email Specialist or Marketing Cloud Administrator certification OR Salesforce Certified Marketing Cloud Account Engagement Specialist
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.)
Consultative and customer-focused approach
Ability to navigate and lead efforts on complex customer requests
Demonstrated ability to communicate and present effectively
Ability to prioritize, multi-task, and collaborate under pressure
Degree or equivalent relevant experience
Preferred:
Validated expertise through official Salesforce certifications
Understanding of database concepts and SQL
Programming abilities in Java, PHP, JavaScript, or AMP Script
Previous experience with Salesforce/Marketing Cloud technologies
Experience in Marketing on Core, Personalization or Intelligence
Data Cloud certification
Marketing Cloud Developer Certification
Benefits
Time off programs
Medical, dental, and vision coverage
Mental health support
Paid parental leave
Life and disability insurance
401(k) plan
Employee stock purchasing program
Salesforce
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Company Size: 10,001+ employeesSoftware Development